TERMS AND CONDITIONS
As a small Vermont-based luxury ground transportation service, we continually strive to provide our guests with an exceptional ground transportation experience at a reasonable price. We try to keep the process simple and act consistently in the application of the few policies we have found it necessary to create. Here is some information about our policies and how they may apply to our valued guests.
We operate quality, smoke-free vehicles with experienced professional drivers and chauffeurs who are carefully selected and thoroughly trained. Our 24/7 transportation service includes a state of the art reservation system and a live person call center. Our attention to every detail defines our company and differentiates us from other ground transportation providers.
We believe the value you receive is directly proportional to the time, talent, and equipment available to provide you with our trademark high quality ground transportation service.
We have found that virtually every customer has a unique transportation need. For us to completely understand your needs and provide exactly the service you require, we prefer direct communication with you, our customer. We find this approach gives you exactly what you need at a fair and reasonable price with no surprises.
With that in mind, Middlebury Transit Inc. welcomes your business.
We encourage reservations at least 24 hours in advance of travel. Last minute, on-demand service is sometimes achievable but cannot be guaranteed. We require a major credit card for all reservations. Credit Cards accepted include: Mastercard, Visa, and American Express.
Regular transportation services are available 24/7 by prior reservation Our regular office hours are 8:30 am until 4:30 pm, and we maintain a 24/7 Call Center after regular business office hours with live operators available to assist you.
Sharing a ride reduces the number of vehicles on the road, cuts vehicle emissions in the environment, and most importantly, saves you money. We constantly coordinate our reservations to create ridesharing arrangements that are favorable to our guests. Although we can never guarantee a rideshare and/or corresponding lower rate, we will always strive to provide the best value for your ground transportation dollars.
There will be no charge for cancellation of an airport/Amtrak or bus station reservation when we are notified at least 24 hours before the scheduled travel time. Depending on the circumstances, there may be a charge for cancellation within 24 hours of your scheduled travel. This charge varies from the minimum of a $25.00 service charge to the full fare that would have been charged had you traveled as reserved with us.
Our special event cancellation policy is dependent upon the event, the circumstances surrounding the need for cancellation, and the time prior to the event that the cancellation is requested. Generally we will charge a $100.00 service charge if a reservation is completed, confirmed, and then cancelled a week or more before the event. Within a week the cancellation charge could range from $100.00 to the full quoted price, depending on the date and type of event, and our ability to re-book the vehicle for the date previously reserved.
Delayed / Late-night Travel
Travel between the hours of 12:00 midnight and 4:00AM may be subject to a surcharge of between $5.00 and $20.00.
Airport transportation fares include a minimum 15% to 20% service charge which is paid directly to your driver.
Thank you for allowing Middlebury Transit Inc. the
opportunity to provide you with our luxury ground transportation services.
~ Bill and Sara Fuller, Owners ~
Call Us Today To Make Your Reservation: 1-802-388-3838
Middlebury Transportation Group's Transportation Terms & Conditions
Apply To All Of Our Transportation Divisions, Which Include:
Middlebury Transit Inc., Vermont Chauffeured Transportation,
& Burlington Limousine and Car Service